Frequently asked questions

Drop the vials you want into the cart, enter a delivery address at checkout, then pay by PayID or bank transfer using the details shown on the confirmation page. Quote your order number as the payment reference. We dispatch once the payment has cleared.

Not for the moment. PayID settles instantly with no fee, and a bank transfer typically clears within one to two business days.

Yes. Every price is quoted in Australian dollars with the 10% GST already included.

Yes, for institutions and laboratories. Send your product list with quantities via the contact page and we will quote you.

Get in touch with your order number as early as you can. We can usually adjust an order right up until it is packed, which is normally a few hours after payment.

Orders paid before 2pm AEST/AEDT go out the same business day. Standard delivery normally runs 2-5 business days depending on where you are, and express choices appear at checkout.

No. We deliver to Australian addresses only.

In plain, padded packaging that carries no description of the contents on the outside. The vials are sealed and the parcel is tracked end to end.

Yes. Just enter the locker address exactly as it appears in your carrier account.

Carrier scans sometimes run a day behind. If there has still been no movement after three business days, send us your order number and we will chase it with the carrier.

On request. Message us with your order number and the product, and we will send the certificate covering your batch.

The figure on the label is milligrams of freeze-dried powder, which settles as a thin film across the base rather than as a measurable liquid. Reconstitute it following the reconstitution guide.

We carry retatrutide pens (15mg, 20mg, 30mg and 70mg, with other strengths made to order) and BPC-157 capsules (500 mcg, 60 to a bottle) alongside the lyophilised vials, all for research use. Nasal sprays are not part of the range.

No. These are supplied for in-vitro research, so we offer no dosing, cycle or usage advice for people. The reconstitution guide and calculator deal only with preparing solutions in the laboratory.

Keep lyophilised vials sealed at -20 °C and out of the light. Once reconstituted, hold the solution at 2-8 °C, use it within 8-12 weeks, and do not freeze it.

Do not use it. Send us the batch number with a photo and we will replace the vial.

Laboratories, institutions and researchers running in-vitro work, who are 18 or older. Placing an order confirms you fit that description.

No. Nothing sold here has been assessed or approved by the Therapeutic Goods Administration for use in humans or animals. They are research reagents.

Research reagents may be bought and sold for laboratory use. Responsibility for lawful use sits with the buyer; supplying or using them for human therapeutic purposes is controlled under the Poisons Standard and the Therapeutic Goods Act.

Vials that have been opened or reconstituted cannot be returned. Should an item turn up damaged, wrong or faulty, contact us within 7 days of delivery with photos and we will replace or refund it.